Frequently Asked Questions
Everything you need to know about your City Man experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How can I ensure I'm ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a well-fitting garment you already own for the best results.
What payment methods do you accept?
City Man accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
We are committed to quality and responsibility. Many of our collections utilize organic cotton and recycled polyesters. Specific material details are listed on each individual product page.